Your Questions Answered

Frequently Asked Questions

What tint options are available?

We offer affordable carbon films to premium ceramic and nano-ceramic films in various shades to suit your style and needs. See our Services page for more information.

Do you offer mobile service?

Yes, we provide convenient mobile tinting at your location anywhere in Brisbane for your ease. There is no call-out fee within a 30km radius of Goodna.
If you're located more than 30km away, a call-out fee will apply, calculated based on the extra distance. Please contact us for a quick quote if you're unsure.

Is there a warranty on tinting?

All our tinting services come with a lifetime warranty, ensuring durability and peace of mind for your investment. The warranty covers issues like bubbling, peeling, fading, or cracking caused by product defects or installation faults. However, the warranty does not cover damage caused by actions, such as scratching, cutting, improper cleaning, or tampering with the film. To keep your warranty valid, we recommend following our aftercare instructions and avoiding any sharp or abrasive objects near the tinted windows.

You can book us online through the booking page. We require a $50 booking fee to secure your mobile tinting appointment. This ensures that our team can reserve the time, prepare materials, and dedicate the resources needed to bring our premium service directly to your doorstep. The fee is not an extra charge. It goes toward your total service cost, so you’re investing in your appointment, not paying more. We will send you an invoice with final payment details. If you have any questions, you can simply call us at 0494 342 654.

Booking process

Are there hidden fees?

No hidden fees; our pricing is transparent and affordable, with all costs clearly outlined before service. Usually the invoice will be sent to your email after consultation with our team.

What is window tinting and why should I consider it for my car in Brisbane?

Window tinting is the application of a thin film to your car’s windows to reduce heat, glare, and harmful UV rays. In Brisbane’s hot climate, it helps keep your car cooler, protects your interior from sun damage, and adds privacy and style. At 12TINT, we use NFX Nano Ceramic film from Tintforce, known for its advanced heat rejection and UV protection.

Can window tinting be done outside?

Yes, window tinting can be done outside, but the weather needs to be right. In Brisbane, strong sun, wind, or sudden rain can affect the quality of the tint. For the best results, we prefer to work in a double garage to keep dust and moisture away during installation.
If you don’t have a covered space, let us know. We’ll do our best to find a solution or reschedule if needed.

How do I care for my windows after tinting?

After your window tint is installed, you can drive right away. However, it is important to follow a few simple aftercare steps to ensure the film sets completely and last as long as possible.

• Keep windows up: Do not roll your windows down for at least 3 to 5 days to allow the tint to fully cure and adhere.

• A hazy or cloudy appearance is normal after tinting: The film is curing and should clear within 1-2 weeks, depending on the weather.

• Avoid cleaning right away: Wait at least a week before cleaning the windows. When you do, use a soft cloth or microfiber towel and a non-ammonia-based cleaner.

• Be gentle: Avoid sharp objects or abrasive cloths that could scratch the film.

How does the rental car service work?

We provide a complimentary rental car service for customers who wants to drop-off the vehicle at our garage located at Goodna and require transportation while their vehicle is being tinted. This service is subject to availability and must be requested in advance. The rental car is insured. However, the driver will be responsible for any damages incurred during use as well as the payment of the applicable insurance excess fee.

Is it normal to see small specks or bubbles under the tint after installation?

Although we take great care to ensure a clean and precise installation, it’s completely normal to notice small specks or tiny bubbles under the tint afterward. During the process, microscopic dust particles or a small amount of moisture can sometimes become trapped between the glass and the film. These minor imperfections are common and do not affect the tint’s appearance, performance, or durability. In most cases, any small moisture bubbles will disappear on their own as the film cures over the next few days.

These Terms and Conditions ("Terms") outline the rules and regulations for the use of 12TINT PTY LTD's website, located at www.12tint.com.au, and govern all services we provide, including mobile window tinting and related services.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use www.12tint.com.au if you do not agree to take all of the terms and conditions stated on this page.

1. Cookies:

The website uses cookies to help personalise your online experience. By accessing our website, you consent to the use the required cookies. Some cookies are essential for the operation of our website, while optional cookies may be used for analytics or marketing purposes. You may disable optional cookies in your browser settings, but required cookies will remain active.

2. License:

Unless otherwise stated, 12TINT PTY LTD and/or its licensors own the intellectual property rights for all material on www.12tint.com.au. All intellectual property rights are reserved. You may access this from [Your Website Name] for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from www.12tint.com.au

• Sell, rent, or sub-license material from www.12tint.com.au

• Reproduce, duplicate or copy material from www.12tint.com.au

• Redistribute content from www.12tint.com.au

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. 12TINT PTY LTD does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of 12TINT PTY LTD its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, 12TINT PTY LTD shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

12TINT PTY LTD reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant 12TINT PTY LTD a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

3. Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of 12TINT PTY LTD; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to 12TINT PTY LTD. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of 12TINT PTY LTD's logo or other artwork will be allowed for linking absent a trademark license agreement.

4. Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

5. Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

6. Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

7. Services Provided

We provide professional mobile window tinting services, including the installation of window film. Service scope will be confirmed in writing at the time of booking or quotation.

8. Bookings, Pricing, and Payment

• Bookings are subject to availability.

• Full payment is required upon completion of services, unless otherwise agreed in writing.

• All prices are in AUD and include GST (if applicable).

9. Complimentary Rental Car Service

• A complimentary rental car may be provided while your vehicle is being tinted.

• This service is subject to availability and must be requested in advance.

• The rental car is insured; however, you are responsible for any damages during use and for paying the insurance excess fee in the event of a claim.
  

10. Warranties and Quality

• Our ceramin and nano-ceramic films include a manufacturer’s warranty against fading, bubbling, and peeling.

• Warranty does not cover damage caused by misuse, accidents, improper care, or external factors beyond our control.

• Proof of purchase is required for warranty claims.
  
  

11. Customer Responsibilities

• You must provide a safe, accessible location for mobile tinting services.

• You are responsible for ensuring your vehicle is in suitable condition for film application.

• We accept no liability for pre-existing defects, scratches, or damages.
  

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses.

• Our total liability will not exceed the price paid for the relevant service.
  

13. Cancellation and Refunds

• Cancellations require at least 24 hours’ notice.

• Deposits may be forfeited if cancelled within 24 hours of the booking.

• Refunds will be processed in accordance with Australian Consumer Law.
  

14. Reservation of Rights

We reserve the right to update or modify these Terms at any time. Continued use of our website or services after updates constitutes acceptance of the revised Terms.

15. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be subject to the jurisdiction of the courts of Queensland.

Terms and Conditions of Service